Corporate Obligations and Responsibilities

This page provides information on our initiatives to fulfill our obligations and responsibilities as a company, including our basic policy, corporate governance, and compliance.

Yahoo Japan Corporation (“Yahoo! JAPAN”) strives to fulfill its own social responsibilities and aims for a continuous social and environmental development, while maintaining open dialogues with our stakeholders.

Corporate governance is essential to preserving the trust the public has placed in us as a company. To that end, Yahoo! JAPAN is actively working to strengthen corporate governance by such means as establishing internal control systems, enhancing audit functions, and improving business processes.

In accordance with the Basic Policy for Internal Control, the Company has created the Internal Audit Office as a division to “continuously evaluate and carry out improvement activities for the entire company on the efficiency and effectiveness of the execution of business duties” of the “corporate group consisting of Yahoo Japan Corporation, its parent companies and subsidiary companies.” The Internal Audit Office is in charge of audit functions for assurance and consulting services, SOX evaluation and incident management.

As stipulated in our Charter of Corporate Behavior, strict adherence to and compliance with all relevant laws and regulations, commercial practices, and social ethics is the fundamental principle underlying the Yahoo Japan Group’s business activities. Accordingly, we constantly strive to strengthen our compliance system and enhance awareness of compliance-related issues.

The Yahoo Japan Group actively conducts measures to prevent corruptions such as bribery, money laundering, etc.

The Yahoo Japan Group pursues risk management activities under three pillars: ERM (Enterprise Risk Management), BCP and awareness raising in the whole group. We have established the Regulations on Risk Management as basis to these activities and framework, and a Risk Management Committee is established based on these Regulations. Our Risk Management Office is entrusted with the roles of secretariat for the Risk Management Committee and promotion of risk management, and is placed directly under the management.

To remain capable of continuously providing safe and secure services to our users, Yahoo Japan Corporation (“Yahoo! JAPAN”) strives to achieve maximum information security throughout the company from a medium to long term perspective.

Since its founding, Yahoo Japan Corporation (“Yahoo! JAPAN”) has committed itself to increasing customer satisfaction. To that end, we have created a help page that is updated to reflect questions raised by customers and have implemented a variety of other service initiatives, including e mail and chat support, fraud checks, and website monitoring. Moving forward, we will work to improve customer support services and systems, with the goal of further increasing customer satisfaction.

Yahoo Japan Corporation (“Yahoo! JAPAN”) makes efforts to create an environment where each employee can perform to the best of their abilities regardless of differences in life stage or personal attributes.

Yahoo Japan Corporation (Yahoo! JAPAN or Company) has various training programs in place to support the development of employees’ abilities at various stages of their career. (e.g. training for fresh graduates, training on specialized skills, training for managers, etc.)

While information technologies make the world a richer and more convenient place, they have an impact on the environment in the form of CO2 emissions from the consumption of electric power and other energies. The environmental impact is increasing with the expansion of the industry as a whole. To realize a sustainable society, Yahoo Japan Corporation (“Yahoo! JAPAN”) will make efforts to address climate change as well as strive to reduce the environmental impact derived from business activities, implement measures to reduce waste, and protect biodiversity.
We will also aim to help society by preparing and enhancing solutions so as to respond to the threat of natural disasters that are becoming more intense and frequent due to climate change.

The Yahoo Japan Group considers disaster control assistance, involvement in regional communities, and support for future generations as its priority issues when solving the problems of regional communities and society. For this, we will collaborate and cooperate with stakeholders including regional communities, governments, universities, and non government/profit organizations to achieve a prosperous society.

Yahoo! JAPAN and Yahoo! JAPAN services have won many distinguished awards.